Expert Tips for Navigating Chronic Condition Support Resources Effectively

Published on March 20, 2026 3 min read
Member resources
A hand holds a gold 'NALC Wellness Rewards' card against a black payment terminal over a split blue and orange background.

Your NALC Health Benefit Plan does more than help cover your care, it rewards you for taking care of yourself. Through the Plan's Wellness Rewards Program, eligible PSHB members can earn money for completing healthy activities throughout the year. 

Here's exactly what's available in 2026, how much each activity pays, and how to get started.

What Is the Wellness Rewards Program?

The Wellness Rewards Program is a health incentives program included in your NALC HBP coverage. When you complete a qualifying wellness activity — like getting a flu shot, finishing a biometric screening, or completing a health assessment — you earn rewards. Your wellness programs are designed to make healthy choices easier and more rewarding throughout the year.

How the rewards work:

  • Rewards are loaded onto a prepaid debit card and mailed to you. If you've already received rewards in a previous year, funds are added to your existing TASC card.

  • You must be an NALC HBP member, age 18 or older, and have completed an eligible activity to receive a card.

  • Hold on to your card even if your balance reaches $0. Future rewards are added to the same card. A new card is only issued when your current one expires.

  • You can earn one reward per activity, per person, per calendar year.

  • Rewards can be used for IRS Section 213(d) eligible expenses — including copays, prescriptions, and medical equipment or supplies.

How Much Can You Earn? Rewards by Activity

Reward amounts depend on your plan type — High Option or Consumer Driven Health Plan (CDHP). Here's what each activity pays in 2026:

Activity
High Option
CDHP
Annual Biometric Screening
$50
$30
Health Assessment
$50
$20
Annual Flu Vaccine
$10
$5
Annual Pneumococcal Vaccine
$10
$5
Quit for Life® Tobacco Cessation Program
$50
$30
Healthy Pregnancies, Healthy Babies®
$50
$30
Completion of 6 well-child visits through age 15 months
$50
$30
Priority Health Coaching
$50
$30

One reward per activity, per person, per calendar year. Reward amounts may differ between programs and between plan types.

How to Earn Each Reward

How to Earn Each Reward

Flu and Pneumococcal Vaccines

Earning a reward for your annual vaccines is one of the simplest steps you can take. Annual vaccines are also a core part of your preventive care benefits.

How to earn: Visit an in-network provider, or pharmacy in the Broad Vaccine Administration Network.

Reward: $10 per vaccine (High Option) · $5 per vaccine (CDHP)

Health Assessment

Complete an online health assessment through myCigna.

How to earn: Log in to mycigna.com and complete the Health Assessment.

Reward: 

  • High Option: Choose between $50, a Fitbit Aria Air smart scale, or enrollment in the Cigna Plus Savings discount dental program.
  • CDHP: Choose between $20 or enrollment in the Cigna Plus Savings discount dental program.

Note: The Health Assessment reward increased to $50 for High Option members in 2026.

Annual Biometric Screening

The biometric screening includes measurements for BMI, waist measurement, cholesterol, blood pressure, and blood sugar.

How to earn: Schedule and complete the screening with your provider.

Reward: $50 (High Option) · $30 (CDHP)

Quit for Life® / Tobacco Cessation

How to earn: Work with a coach through one-on-one sessions designed to guide you through the process of quitting.

  • High Option: Complete 5 sessions through Quit for Life® at quitnow.net/nalc or call 866-QUIT-4-LIFE (866-784-8453).
  • CDHP: Complete 5 sessions through Cigna's Tobacco Cessation program at myCigna.com.

Reward: $50 (High Option) · $30 (CDHP)

Healthy Pregnancies, Healthy Babies®

How to earn: When you join this program, you’ll gain access to helpful preconception planning tools and educational resources designed to care for you and your baby throughout your entire pregnancy journey.

  • Enroll early — during your first or second trimester.
  • Complete 3 supportive coaching calls, including one postpartum check-in after your baby arrives.
  • Enroll by calling 877-220-6252.

Reward: $50 (High Option) · $30 (CDHP)

Well-Child Visits

How to earn: Complete 6 well-child visits through age 15 months.

Reward: $50 (High Option) · $30 (CDHP)

Priority Health Coaching

Priority Health Coaching is a new program for 2026, designed for members managing chronic health conditions including arthritis, asthma, COPD, depression, diabetes, heart disease, high blood pressure, and high cholesterol. If you're already using your plan's chronic condition management resources, Priority Health Coaching works alongside those tools to give you dedicated, one-on-one support.

When you enroll, you're connected with a dedicated care partner who provides regular check-ins, practical guidance for building healthy habits, help staying on track with medications and preventive care, and support lowering out-of-pocket costs. Sessions are available by phone, video, or mobile app, and all conversations are private and tailored to your goals.

Learn more about what health coaching through NALC HBP includes and how it fits into your overall plan benefits.

How to earn:

  • High Option: Call 877-220-NALC (6252) to speak with a health advocate and get connected to a Priority Health coach.
  • CDHP: Call 855-511-1893.

Reward: $50 (High Option) · $30 (CDHP)

If you're not sure which program fits your situation, a single call to NALC HBP member support will point you in the right direction.

Mental Health Is Part of Chronic Condition Management

This one often gets skipped, and it shouldn't. Living with a long-term illness, especially one that affects your ability to do your job, can take a real mental and emotional toll. Anxiety, depression, and burnout are clinically common among people managing chronic conditions, and they make physical symptoms harder to control.

Both NALC HBP plans include dedicated mental health benefits. High Option members can explore their options at the mental health support page. Mental Health and Substance Use support are both available for high option members through Optum®.

CDHP members have a separate mental health page with resources including 24/7 behavioral health access through MDLIVE. You can access MDLIVE by logging into www.mycigna.com and clicking "Talk to a doctor".

If the weight of managing your health is spilling into every other part of your life, these benefits are there for exactly that reason.

Approaching Retirement? Your Coverage Evolves With You

For postal employees nearing retirement, understanding how your PSHB plan coordinates with Medicare is essential, particularly for ongoing chronic condition care. The interaction between PSHB and Medicare Part B affects your coverage structure and out-of-pocket costs in ways that are worth understanding well before you retire.

The Medicare and Retirement page on the NALC HBP site walks you through how this coordination works and what to consider when planning your transition.

The Bottom Line: Know What You Have

These programs are more than just "check-ins." They are a comprehensive support system designed to bridge the gap between doctor visits. Whether you need help understanding a new medication or tips for managing a specialized diet, your coach is there to ensure you have the tools to live your healthiest life.

Start with your condition. Find the program that fits. Let your plan work for you the way it was designed to.

Ready to explore everything available to you? Download the 2026 NALC HBP PSHB Brochure or call member support at 877-220-NALC (6252), Monday through Friday, 8 a.m. to 6 p.m. EST.

FAQ

Q: Does NALC HBP cover diabetes management for postal employees? 

Yes. Both PSHB plans include Transform Care® by CVS Caremark, a no-cost diabetes program with a connected glucometer, unlimited test strips, pharmacist counseling, and MinuteClinic screenings.

Q: What chronic conditions does NALC HBP support under PSHB? 

NALC HBP supports 19 complex conditions through Accordant Health Management, plus common conditions like diabetes, hypertension, heart disease, asthma, COPD, and depression through Cigna's Priority Health Coaching.

Q: Is health coaching free for NALC HBP PSHB members? 

Yes. Personal health coaching is available to all enrolled members at no additional cost, with no doctor referral required.

Q: How do I access mental health support through my NALC HBP PSHB plan? 

Both plan options include behavioral health support through Optum® and MDLIVE. Resources vary slightly by plan. Visit the High Option or CDHP mental health pages for details specific to your coverage.

Q: Is there an incentive for joining the health coaching program? 

Yes. Members who qualify and enroll in Priority Health Coaching earn a health savings reward for eligible medical expenses: $50 for High Option members and $30 for CDHP members. To see if you are eligible, call 855-244-NALC (6252) to speak with a health advocate.

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