Contact Us
Customer Service Lines
Whether your needs are for general information or specific medical and claims questions, the NALC Plan is here for you!
For us to service your call better, please have your Plan ID number and claimant information readily available when you place your call.
Monday thru Friday 8:00 a.m. - 3:30 p.m.
Eastern Standard Time (EST)
| Health Benefit Plan | 703-729-4677 |
| Customer Service | 888-636-6252 |
| Durable Medical Equipment | 888-636-6252 |
| Fraud Hot Line | 888-636-6252 |
| Smoking Cessation Program | 866-784-8454 |
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Sunday thru Friday 8 a.m. - 3 a.m. EST |
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| Weight Management Program | 855-948-8255 |
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Monday thru Friday, EST |
| PPO Locator Service | 877-220-6252 |
| Inpatient Hospital Precertification | 877-220-6252 8 a.m. - 8 p.m. |
| Outpatient Radiology/ Imaging Services Precertification Spinal Surgery Precertification |
877-220-6252 |
| Cigna Plus SavingsSM Discount Dental Program | 877-521-0244 8 a.m. - 5 p.m. |
| Cigna LIFESOURCE Transplant Program | 800-668-9682 8 a.m. - 6 p.m. |
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7 days a week, 24 hours a day |
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| Prescription Drug Program | 800-933-NALC |
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Monday thru Saturday, 7:30 a.m. to 9 p.m., EST |
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| CVS/Specialty Pharmacy | 800-237-2767 |
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7 days a week, 24 hours a day |
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| OptumHealth Behavioral Solutions | 877-468-1016 |
Call the NALC Consumer Driven Plan or Value Option Plan
- For more information about the NALC Health Benefit CDHP and Value Option or to locate a CDHP or Value Option Cigna HealthCare OAP network provider, please call Cigna HealthCare at 855-511-1893.
- Questions regarding prescription drugs? Please call CVS Caremark for the NALC Health Benefit CDHP and Value Option Plans at 800-933-NALC (6252) 24 hours-a-day, 7 days-a-week.
NALC Health Benefit Plan
20547 Waverly Court
Ashburn, VA 20149