Contact Us

Customer Service Lines

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Whether your needs are for general information or specific medical and claims questions, the NALC Plan is here for you!

For us to service your call better, please have your Plan ID number and claimant information readily available when you place your call.   

Monday thru Friday 8:00 a.m. - 3:30 p.m.
Eastern Standard Time (EST)

Health Benefit Plan 1-703-729-4677
Customer Service 1-888-636-6252
Durable Medical Equipment 1-888-636-6252
Fraud Hot Line 1-888-636-6252
Smoking Cessation Program 1-866-784-8454

Sunday thru Friday 8 a.m. - 3 a.m. EST

Saturday 9 a.m. - 12 a.m. EST

Weight Management Program 1-855-948-8255


Monday thru Friday, EST

PPO Locator Service 1-877-220-6252
Inpatient Hospital Precertification 1-877-220-6252
8 a.m. - 8 p.m.
Outpatient Radiology/
Imaging Services Precertification
Spinal Surgery Precertification 

8 a.m. - 8 p.m.

CignaPlus SavingsSM Discount Dental Program 1-877-521-0244
8 a.m. - 5 p.m.
Cigna LIFESOURCE Transplant Program 1-800-668-9682
8 a.m. - 6 p.m.


7 days a week, 24 hours a day

Prescription Drug Program 1-800-933-NALC


Monday thru Saturday, 7:30 a.m. to 9 p.m., EST

CVS/Specialty Pharmacy



7 days a week, 24 hours a day

OptumHealth Behavioral Solutions 1-877-468-1016


Call the NALC Consumer Driven Plan or Value Option Plan

  • For more information about the NALC Health Benefit CDHP and Value Option or to locate a CDHP or Value Option Cigna HealthCare OAP network provider, please call Cigna HealthCare at 1-855-511-1893.
  • Questions regarding prescription drugs? Please call CVS Caremark for the NALC Health Benefit CDHP and Value Option Plans at 1-800-933-NALC (6252) 24 hours-a-day, 7 days-a-week.

NALC Health Benefit Plan
20547 Waverly Court
Ashburn, VA 20149