Latest Insights for HBRs
Explore the latest updates, health tips, and messages from the Director — all designed to support you in guiding our members.
You have a Musculoskeletal Program at your fingertips. Have you used it?
Back pain that won’t quit. A knee that aches on stairs. Joint stiffness that makes the simplest things harder than they should be. If any of that sounds familiar, you’ve probably wondered what to do next. See a specialist? Book physical therapy? Wait and see? Before you make any of those calls, there’s something worth […]
What Is Oshi Health and How Does It Work for NALC HBP Members?
About 70 million Americans live with a digestive condition, yet the average wait time to see a gastroenterologist is more than three months. That is a long time to manage pain, disrupted routines, and unanswered questions on your own. Are your symptoms something to worry about? Could your diet be making things worse? Is there […]
Total Wellness: Exploring NALC HBP's Comprehensive Wellness Programs
Your NALC Health Benefit Plan covers more than sick care. It’s built around a full suite of wellness programs designed to help you stay healthy, manage ongoing conditions, and get support before a small concern becomes a bigger one. Many members aren’t using everything available to them, and the programs to enhance your well-being already […]
Your HBR Toolbox
A place to find the key resources you need to guide members, stay informed, and build your expertise.
Open Season Updates
Be Ready for Open Season 2026
Open Season will run November 10 – December 8, 2025
As an HBR, this is one of your busiest times of the year—your role is key in helping members make informed choices about their PSHB coverage. Stay prepared with the latest updates, deadlines, and materials so you can confidently guide carriers through their enrollment options.
Digital Courses for HBRs
Learn at Your Own Pace
Expand your knowledge with flexible online training created specifically for Health Benefit Representatives. Whether you’re just starting out or looking to deepen your expertise, these courses cover the essentials of the NALC Health Benefit Plan, tips for guiding members, and best practices for your role.
With 24/7 access, you can learn when it works best for you — building skills that help you feel more confident, prepared, and supported every step of the way.
New Hire Orientations
Support Every New Beginning
Welcoming new members is an important part of building trust and confidence. Orientation resources provide everything needed to explain what comes next — from receiving ID cards and member kits to accessing the portal, finding providers, and understanding plan benefits.
These tools make it easy to guide new employees through their first steps so they feel supported, informed, and ready to use their NALC Health Benefit Plan with confidence.
Contact &
We’re Here for You
If you have questions or need support, we’re only a call away. Your dedication makes a difference, and we’re here to back you up every step of the way.
Call us at 888-636-6252