Health Benefits Representative
Digital Courses for HBRs
Welcome to your learning hub.
This page brings together on-demand training, guides, and presentations designed to help you grow in your role as a Health Benefit Representative. Watch, download, and explore the resources you need — all in one place.
Featured Training
2026 Open Enrollment HBR Training
Prepare for the upcoming Open Season with dedicated training designed to give you the knowledge and confidence to guide members through enrollment.
Videos & Webinars
Learn at your own pace.
Browse past webinars, recorded seminar sessions, and special topic discussions.
Hinge Health: Mental Health and Movement
- Nov 12, 2025 - 12:00 PM CST
- Webinar - Virtual Session
Join us for this free virtual event about…you. If you struggle with persistent back, knee, neck or other joint pain, your mental and emotional health may be impacted as well.
Hello Heart, Goodbye Stress: Take Control of Your Heart Health
- Oct 23, 2025 - 1:00 PM EST
- Webinar - Virtual Session
It’s normal to feel stressed now and then, but chronic stress can significantly increase your risk of heart disease. That’s why Hello Heart…
Hinge Health 101: Digital Physical Therapy for Pain Relief
- Nov 19, 2025 - 12:00 PM CST
- Webinar - Virtual Session
If you’re struggling with joint or muscle pain, Hinge Health can help you feel better. Join us for a lively 25-minute webinar.
Hinge Health 101: Digital Exercise Therapy for Pain Relief
- Dec 17, 2025 - 12:00 PM CST
- Webinar - Virtual Session
If you’re struggling with joint or muscle pain, Hinge Health can help you feel better. Join us for a lively 25-minute webinar.
Core Training Modules
Here you’ll find essential learning topics to support your role. Each course will include a description, downloadable presentation, and video recording (where available).
Training Library
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Course Name |
Description |
Presentation |
|---|---|---|
|
Member Access Portal Mobile Application |
Available through www.nalchbp.org or by download on IOS or Android Devices. Secure access to your Personal Health Information. |
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Deconstructing the Plan |
How the Plan’s benefits are designed from the inside out |
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Payroll & Billing Fraud, Waste, & Abuse (FWA) and Eligibility |
What is healthcare FWA and why does it matter to me? |
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CVS Weight Management Program |
Learn about CVS’s Weight Management Program. Designed to optimize outcomes and cost savings. |
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Revolutionizing pain management with Hinge Health |
Learn effective ways to manage your muscle & joint pain. |
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Delivering healthier hearts one BP at a time with Hello Heart |
Learn to take control or your heart health |
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The new normal for Behavioral Health |
Learn to receive the right care across a full range of behavioral health solutions. |
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Making the most of your health benefits, for a healthier you |
Learn the ins and outs of your health benefits to ensure you receive the care you need to maintain a healthy you. |
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Aetna Medicare Advantage and the SilverScript Prescription Drug Plan |
Learn plan benefits as a Medicare eligible annuitant. |
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Understanding PSHB, Medicare and Eligibility |
Learn all you need to know when it comes to PSHB, Medicare and your Eligibility. |
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The Plan’s New Website |
Navigation tips for the Plan’s new website. |
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Your Plan in Action |
Learn important details when it comes to Approvals, Appeals, or your Explanation of Benefits. |
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Investing in your health |
Learn about essential programs that the Plan offers. |
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Beyond Benefits |
Learn how to stay committed to your health journey. |
Support for HBRs
You’re never on your own.
If you need help accessing a course, downloading a file, or watching a video, we’re here to help.
Call us at 888-636-6252