Health Benefits Representative

HBR Resource Hub

Your central place for tools, forms, and updates to support members with confidence.

Every day, HBRs make a difference by helping Letter Carriers and their families understand and use their health benefits. This hub was created to simplify your role, giving you quick access to the materials, updates, and resources you need.

HBR Plan Information

Understand and share the plan options available to members.

Clear, accurate plan information is at the core of your work. Here you’ll find resources to help you explain benefits and guide members through their choices.

High Option Plan (HO)

A comprehensive plan offering enhanced benefits, designed for members who want maximum coverage and peace of mind.

Learn More About High Option

Consumer Driven Health Plan (CDHP)

A flexible plan with health savings features, giving members more control over how they use their healthcare dollars.

Learn More About CDHP

New Hire
Information Packet

Welcome new employees with confidence

Prospective Member Checklist flyer 2025

Prospective Member How to Join 2025

Prospective Member Tri-fold HO 2025

2025 Member Portal Bifold

Prospective CDHP trifold

Open Season

Your busiest season — made easier

During Open Season, members turn to you with questions, and it’s vital to have clear, reliable information. This section provides updates, key dates, and links to federal resources so you can guide with confidence.

Review deadlines and benefit changes for 2026.
Download materials to share with your branch.
Access official resources for additional details.

For more information regarding Open Season, visit the official OPM Open Season page.

Request Materials

Promote the plan and support your members with confidence.

Open Season is when members need the most information. Brochures, guides, and educational materials are available to help you spread awareness and provide answers. Order what you need, when you need it.

Call 888-636-6252 to request materials for your branch

Forms & Documents

Quick access to the paperwork you and your members rely on.

Having the right form at the right time makes your job smoother and ensures members get the support they need.

Branch Update Form

Keep our records accurate when your branch details change.

Download PDF

Claim Forms (CMS-1500, UB-04)

For members who need to file claims.

Download PDF

2026 NALC HBP Brochure

Comprehensive guide to the NALC Health Benefit Plan’s 2026 coverage options, benefits, and enrollment details for postal and federal employees.

Download PDF

HBR Reports

Stay connected with insights made just for you

The HBR Report, published monthly or bi-monthly, includes a letter from the Director, health tips, and plan updates. It’s one of the most valuable tools to stay informed and prepared.

HBR Report Jan/Feb 2026

HBR Report Nov/Dec 2025

HBR Report May/June 2025

Digital Courses for HBRs

Promote the plan and support your members with confidence.

Expand your knowledge anytime, anywhere. Explore on-demand videos, webinars, guides, and presentations created to support you in your role.

Go to Digital Courses

News & Updates

Practical tips and announcements to support your role.

FEB 27, 2026 • 3 MIN READ

Maximizing Your PSHB CDHP: A Guide to Using Your Personal Care Account (PCA)

Navigating the complexities of healthcare plans can often feel overwhelming. However, the NALC HBP Consumer Driven Policy within the Postal Service Health Benefits program offers a unique feature that can make managing healthcare expenses simpler and more efficient: the Personal Care Account (PCA). In this guide, we’ll explore what a PCA is, how it benefits […]

Member resources

FEB 09, 2026 • 3 MIN READ

How to get your free blood pressure monitor with NALC Health Benefit Plan

High blood pressure often develops without warning, quietly increasing your risk for life-threatening conditions such as heart attacks and strokes. That is why the NALC HBP offers eligible members access to Hello Heart®, a digital heart health program that provides an FDA-cleared blood pressure monitor along with personalized coaching and easy-to-use tracking tools at no […]

Member resources

JAN 26, 2026 • 3 MIN READ

How to use your NALC HBP for urgent care and emergencies while traveling

The holiday season is the perfect time to visit your family, take a well-deserved vacation, or plan an international trip you’ve been dreaming of. However, unexpected health issues can arise anytime, so you need to fully understand your health coverage in case of any illnesses, injuries, or sudden medical concerns while traveling. Your NALC Health […]

Member resources

Medicare Information

Help members approaching retirement or Medicare eligibility.

Provide clear guidance to members about how their benefits coordinate with Medicare under PSHB.

High Option Medicare Information

View High Option

CDHP Medicare Information

Meet Our Partners

Get to know the trusted partners supporting our plans.

These partners extend the value of NALC HBP, offering members additional programs and services.

View High Option Partners

View CDHP Partners

Download the official NALC HBP Plan Brochure

Everything in one place — the official NALC HBP Plan Brochure.

The brochure is the go-to guide for plan benefits, coverage details, and enrollment codes. Keep it handy for yourself and share it with members.

Download 2026 Brochure

Download 2025 Brochure

Support

You’re never on your own.

Your role is vital, and we’re here to back you up with answers and support whenever you need it.

Call us at 888-636-6252 for guidance or assistance.