Health Benefits Representative
Digital Courses for HBRs
Welcome to your learning hub.
This page brings together on-demand training, guides, and presentations designed to help you grow in your role as a Health Benefit Representative. Watch, download, and explore the resources you need — all in one place.
Featured Training
2026 Open Enrollment HBR Training
Prepare for the upcoming Open Season with dedicated training designed to give you the knowledge and confidence to guide members through enrollment.
Videos & Webinars
Learn at your own pace.
Browse past webinars, recorded seminar sessions, and special topic discussions.
Navigate Your Health
- Nov 12, 2026 - 12:00 PM EST
- Webinar - Virtual Session
From family planning to menopause, see how Maven provides personalized support.
Safe & Supported Maternity
- Oct 27, 2026 - 2:00 PM EST
- Webinar - Virtual Session
Learn how to get 24/7 expert advice for both you and your newborn from home.
Your Wellness Toolkit
- Oct 07, 2026 - 12:00 PM EST
- Webinar - Virtual Session
A comprehensive look at all Maven resources available to NALC HBP members.
Maternity Care Overview
- Sep 24, 2026 - 1:00 PM EST
- Webinar - Virtual Session
Your guide to NALC HBP prenatal, postpartum, and pediatric virtual benefits via Maven.
Core Training Modules
Here you’ll find essential learning topics to support your role. Each course will include a description, downloadable presentation, and video recording (where available).
Training Library
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Course Name |
Description |
Presentation |
|---|---|---|
|
Member Access Portal Mobile Application |
Available through www.nalchbp.org or by download on IOS or Android Devices. Secure access to your Personal Health Information. |
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|
Deconstructing the Plan |
How the Plan’s benefits are designed from the inside out |
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Payroll & Billing Fraud, Waste, & Abuse (FWA) and Eligibility |
What is healthcare FWA and why does it matter to me? |
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|
CVS Weight Management Program |
Learn about CVS’s Weight Management Program. Designed to optimize outcomes and cost savings. |
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Revolutionizing pain management with Hinge Health |
Learn effective ways to manage your muscle & joint pain. |
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Delivering healthier hearts one BP at a time with Hello Heart |
Learn to take control or your heart health |
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The new normal for Behavioral Health |
Learn to receive the right care across a full range of behavioral health solutions. |
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Making the most of your health benefits, for a healthier you |
Learn the ins and outs of your health benefits to ensure you receive the care you need to maintain a healthy you. |
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Aetna Medicare Advantage and the SilverScript Prescription Drug Plan |
Learn plan benefits as a Medicare eligible annuitant. |
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Understanding PSHB, Medicare and Eligibility |
Learn all you need to know when it comes to PSHB, Medicare and your Eligibility. |
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The Plan’s New Website |
Navigation tips for the Plan’s new website. |
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Your Plan in Action |
Learn important details when it comes to Approvals, Appeals, or your Explanation of Benefits. |
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Investing in your health |
Learn about essential programs that the Plan offers. |
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Beyond Benefits |
Learn how to stay committed to your health journey. |
Support for HBRs
You’re never on your own.
If you need help accessing a course, downloading a file, or watching a video, we’re here to help.
Call us at 888-636-6252