Health Benefits Representative
Digital Courses for HBRs
Welcome to your learning hub.
This page brings together on-demand training, guides, and presentations designed to help you grow in your role as a Health Benefit Representative. Watch, download, and explore the resources you need — all in one place.
Featured Training
2026 Open Enrollment HBR Training
Prepare for the upcoming Open Season with dedicated training designed to give you the knowledge and confidence to guide members through enrollment.
Videos & Webinars
Learn at your own pace.
Browse past webinars, recorded seminar sessions, and special topic discussions.
Arthritis: Making Movement Your Ally, Not Your Enemy
- Dec 10, 2025 - 12:00 PM CST
- Webinar - Virtual Session
Join us for “Arthritis: making movement your ally, not your enemy”, a free virtual event about…you.
Core Training Modules
Here you’ll find essential learning topics to support your role. Each course will include a description, downloadable presentation, and video recording (where available).
Training Library
|
Course Name |
Description |
Presentation |
|---|---|---|
|
Member Access Portal Mobile Application |
Available through www.nalchbp.org or by download on IOS or Android Devices. Secure access to your Personal Health Information. |
|
|
Deconstructing the Plan |
How the Plan’s benefits are designed from the inside out |
|
|
Payroll & Billing Fraud, Waste, & Abuse (FWA) and Eligibility |
What is healthcare FWA and why does it matter to me? |
Support for HBRs
You’re never on your own.
If you need help accessing a course, downloading a file, or watching a video, we’re here to help.
Call us at 888-636-6252