About Us
Customer Service Lines
Whether your needs are for general information or specific medical and claims questions,
the NALC Plan is here for you!
For us to service your call better, please have your Plan ID number and claimant information readily available when you place your call.
Monday thru Friday 8:00 a.m. - 3:30 p.m.
Eastern Standard Time (EST)
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PSHB |
FEHB |
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NALC Health Benefit Plan |
888-636-6252 |
877-814-6252 |
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Durable Medical Equipment |
888-636-6252 |
877-814-6252 |
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Fraud Hot Line |
888-636-6252 |
877-814-6252 |
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Smoking Cessation Program |
866-784-8454 |
866-784-8454 |
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PPO Locator Service |
877-220-6252 |
855-244-6252 |
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To precertify
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877-220-6252
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855-244-6252
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Cigna LIFESOURCE Transplant Program |
800-668-9682 |
800-668-9682 |
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Prescription Drug Program |
800-933-6252 |
833-252-6647 |
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CVS/Specialty Pharmacy |
800-237-2767 |
800-237-2767 |
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Optum |
877-468-1016 |
800-865-9379 |
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CVS RX Weight Loss |
N/A |
800-207-2208 |
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CDHP |
855-511-1893 |
800-594-6252 |