Member Resources
Member Survey
Coverage Committed to QUALITY
As a top-rated FEHB plan, members will find the NALC HBP eager to assist you and ready to provide prompt and safety-minded responses to questions related to your medical care.
These are some of the reasons we continue to be rated as one of the top federal insurance plans for member satisfaction:
• Customer Service
• Overall plan satisfaction
• Quick claim service
• Network Savings
• Hundreds of thousands of network providers/facilities
OPM Plan Information website includes a tool to do a comparison of the plans, benefits, premiums, and member survey results.
Member Survey results are collected, scored, and reported by an independent organization. Survey categories are overall plan satisfaction, getting needed care, getting care quickly, how well doctors communicate, customer service and claims processing.